Refund policy
At Thorne, we stand behind the quality of our products. If you are not completely satisfied with your purchase, you may request a return within 60 days of the date of purchase.
60-Day Satisfaction Guarantee
If you are not satisfied for any reason with a Thorne product purchased directly from Thorne or from an authorized reseller in the United States, you may request a refund, store credit, or replacement product within 60 days of purchase.
Products purchased from unauthorized resellers or unauthorized internet sites are not eligible for the Thorne 60-Day Satisfaction Guarantee.
Returns purchased directly from Thorne are subject to Thorne's return requirements. Approved returns may be subject to a 25% restocking fee.
Customers are responsible for return shipping costs unless otherwise approved by Thorne.
How to Request a Return
To request a return or exchange, please contact Thorne Customer Service:
Phone: 800-228-1966
Email: support@thorne.com
Please have your order information and proof of purchase available when contacting Customer Service.
Refunds
Once a return has been approved and processed, the applicable refund or credit will be issued according to Thorne's return procedures.
Thorne generally does not refund or exchange products that are past their expiration date.
Damaged or Incorrect Orders
If a Thorne product arrives damaged, or if you receive an incorrect quantity or item, please contact Thorne Customer Service promptly. Quantity or item discrepancies should be reported within seven business days of receipt.
Thorne may require additional information or documentation to process a return, refund, replacement, or credit.
Contact Us
Thorne Research, Inc.
Email: support@thorne.com
Phone: 800-228-1966